FAQ

Shopping at CasaMooda is easy:

    • Use the WOMEN, MATERNITY, MEN and GIFT CARDS links.
    • Once you have found an item, choose your size, variation and click on the “ADD TO CART” button on the product page.
    • Review the items in your shopping cart by clicking the “CART” icon link at the top right corner of the page.
    • Try your luck by spinning the lucky wheel located at the bottom right of the checkout page for a chance to win discounts on your purchased items.
    • Click on “CHECKOUT” to complete your order.

One of the most secure online system is applied at CasaMooda to protect your personal information against unauthorized use. We are applying the ISO 27001 and the GDPR regulation to keep you and your data safe.

We also utilize secure socket layer (SSL) technology where any personal information obtained through CasaMooda.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

The Site is continuously scanned for malware, viruses, and other malicious activities.

You can shop at CasaMooda without creating an account.

However, register with us to benefit from the following:

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add sold out items and products you love to your Wish List
    • Open a support ticket for customer support help when needed
    • Save your address and card details so you can shop even quicker next time

Please be assured that we take data protection seriously, and your information will only be shared with third parties with your permission and provided that they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

It’s easy to reset your password with CasaMooda. Here are the following steps that will help you to reset your password.

    • Select “My Account” at the right corner of our homepage.
    • Select “Forgot Your Password?”
    • Enter your registered Username or Email address in the provided box.
    • You will receive a link to create a new password via email.
    • If you cannot locate the email, be sure to check your spam folder.
    • Enter the new password to log into your account.

To change the currency, select the currency type link from the drop down list at the top right hand side of the screen.

CasaMooda offers seasonal sales twice a year. Register for email updates to be notified when our sale starts and when we offer further reductions.

You can buy a CasaMooda gift card in US Dollars (USD) or Lebanese Lira (L.L.) by following these steps:

    • Select GIFT CARD from the top main navigation menu on the website.
    • Select which GIFT CARD you want and click it.
    • Decide whether you would like to purchase a printed or virtual gift card. Printed gift cards are shipped in CasaMooda to the provided address, and virtual gift cards are emailed directly to the recipient.
    • Choose the amount, enter the recipient’s name (and email address for virtual gift cards), include a personal message, and then add the gift card to your shopping bag
    • You will be notified by email as soon as your printed or virtual gift card has been dispatched

To purchase multiple printed gift cards and have them shipped to different addresses, you will need to repeat the purchasing process and pay the shipping charges for each address the printed gift card is sent to.

For further assistance placing an order for a CasaMooda gift card please contact the Customer Care team by emailing [email protected] or call 03 008 064.

You will only be charged the face value of the Gift Card or E-Gift card. A delivery charge is added to the gift card if it is to be delivered to a physical address. CasaMooda will not impose maintenance or processing fees.

Only one coupon code is eligible per order. Enter your coupon code above the check-out details and click apply to benefit from your discount.

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